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BHC offers a range of products to our customers:

  • Treatment Outcome Profile (TOP)
  • Consumer Satisfaction Surveys and Focus Groups
  • EQR Assessment & Reporting Tools

Treatment Outcome Profile (TOP) 

TOP was designed to be a self-report measure of key dimensions of treatment outcome: Quality of Life, Level of Functioning, Symptomatology, and Satisfaction with Services. Each of these sub-sections was developed with clinical populations, including clients being seen in outpatient settings, inpatient settings, and residential care facilities. We used classical test theory, with internal reliability coefficients and factor analysis, to develop each sub-section. TOP is available in both online and paper formats. 

Customer Satisfaction Surveys and Focus Groups 

BHC has designed and administered many successful satisfaction surveys. We can help you collect valuable information that will help you improve your business's operations and better support your customers. 

EQR Assessment & Reporting Tool


BHC has designed many tools for External Quality Review for Medi-Caid systems, including Performance Measurement assessment tools, Performance Improvement Project assessment tools, and Information Systems Evaluation tools. We also have developed guidelines to assist managed care plans to implement performance mesurement systems.

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